the
approach.
Our process is centred around our collaborative approach - from the first meeting to your go-live, and through our post-launch service, training and beyond. Working from your vision, our software allows us to shape a solution that meets your unique needs – and more.
01
We talk
In this phase we seek to understand your customer, your business and your digital signage needs now, and for the future. We bring our expertise to scoping the integrations you may need as well as mapping out your existing or new signage portfolio.
02
We spec
Our expert team construct a detail of your requirements and complete a functionality specification document. We walk you through our recommendations on hardware and creative to bring the solution alive. Once we have planned implementation and rollout milestones, as well as agreeing the monthly subscription model, we finalise and sign contracts.
03
We build
We take an Agile approach to all new modules and integrations and communicate and collaborate throughout with you, the client, as well as any hardware and creative partners. Following final testing, we rollout the solution.
04
We train
Throughout the process Savard guide your in-house or partner team on how to get the best from the platform through virtual training and video guides; we will always remain available for you for any questions or support.
05
We care
We pride ourselves on the customer support we offer, and all clients have a dedicated account manager throughout the build and into support. We provide a ticketed support process with dedicated SLA response times and are always ready to listen on how to best adapt the platform for your needs.
